
Expose Crosstabs and Pose Unbiased Questions
Jason BlandCo-Founder · Custom Legal MarketingWhen we run proprietary surveys for law firm clients, the biggest mistake I see competitors make is designing the survey to confirm what they already want to say. Reporters smell that immediately and pass. My approach is simple: ask questions where you genuinely don't know the answer.
When we surveyed people about how they choose a personal injury attorney, I had hypotheses, but I wasn't engineering the questions to land on a predetermined headline. That openness shows up in the data, and journalists notice. The single decision that made the biggest difference in getting reporters to take our findings seriously? We published the crosstabs and methodology. Not buried in a footnote, front and center.
Sample size, how respondents were recruited, margin of error, exact question wording. Everything. Most PR-driven surveys hide that stuff because they know it won't hold up to scrutiny. When you put it all out there, you're essentially daring someone to poke holes in it. Reporters respect that. It signals you're not hiding anything.
I also think about whether the finding is actually surprising. If your survey result confirms conventional wisdom, that's not news. When our data showed that a significant percentage of people selected their attorney based on website quality before ever reading a review, that was counterintuitive enough to generate real coverage. It challenged something people assumed they understood.
One more thing: resist the urge to overstate. If 34% of respondents said something, don't write "most people" or "the majority." That's where credibility dies. A reporter who catches one exaggeration will question everything else in your release.

